Posts Tagged ‘Twitter’

I’ve got the twitters.

August 3rd, 2010

The month of July…where did it go? On the one hand, it was an exciting mixed bag of activity for me.  On the other, I was juggling a packed schedule with lots of cool work stuff and the complication of a scheduled vacation that I had to stick to despite some very positive and big developments going on in my business.  Typically, “vacations” — which are always the working kind for me — don’t occur in the summer and tend to be moving targets on my calendar, but not this one.  It couldn’t be changed for a variety of reasons, but the biggest one being it was a trip that included extended family; my parents booked a place for us several months ago when July and the summer seemed like a year away. But the moment was here, and the kids were looking forward to spending a week at the beach with their grandparents. Couldn’t disappoint the kids or my parents!

As a result, I took a little break from blogging, and got some extra time on the margin to well, think and observe the social media noise from a different perspective.  This also gave me an opportunity to just be generally amused by what happens when you jump off the social media train for a few stops.  So here are a few observations (ramblings, perhaps?) from a PR girl who took a brief blogging hiatus, while taking stock of her digital footprint:

Observation #1. Social media is making everyone c r a z y.   First reaction: why are so many so-called “experts” and just random folk telling everyone else what to do and what not to do when it comes to social media?  Is it REALLY that hard or that scary to figure out? Second, the word “broadcast” is a term that has all these experts up in arms, as they try to call people out for “broadcasting” — a big social media no-no, apparently. Gives me the twitters.

The amusing part of this for me is you don’t find this type of dialogue from traditional media folks.  Anyone know of magazine people putting information out there like “This is a magazine. Here are 5 Ways to Get More Readers and Use It Effectively for Your Business.”  Or, how about “Top Tips for Using TV for Your Next Marketing Campaign” — see any of that kind of info being shared anywhere? Yet, Twitter is especially filled with all sorts of “Get Popular Fast” and “How To” messaging, and lots of dialogue from people taking themselves WAY too seriously with their forecasts and predictions that the only media that will matter or be around in the future is social media…digital media…the online experience will reign supreme. There’s even talk of the complete opposite: that the web is dying/dead.

IMO, I believe all that is false.  People of all ages and backgrounds will continue to share information and consume information in many ways via multiple channels.  Business models will have to change and adapt, but magazines, TV, web and radio aren’t going to die.  Content is going to continue to reign supreme, for sure, and distribution will continue to be segmented and targeted in a variety of ways.  Marketers need to understand this now, and stop listening to the “print (or insert any media channel here) is dying” naysayers for starters. If you are in marketing, do the homework, religiously and continuously, to learn and understand where your customers are and how to engage with them in all the channels they use whether for information consumption, or product consumption.

Last time I checked, social media was pretty easy to use.  Just sign up and use it. Part of the fun is to explore how it works, and what works for you.  If you trip up, just keep going.  No one has an attention anymore beyond 140 characters. So, don’t fret.

Observation #2. Tone.  Refreshingly, the general tone of people, especially on Twitter, is to be genuinely helpful and supportive.  And there are many people sharing remarkably interesting things. But the irony is if you come across someone that you feel is “broadcasting” or “selling” instead of sharing…guess what? Unfollow or unfriend them. You can even block annoying people from following you. You have the power.  Carry on. I for one don’t want my timeline clogged up with people who make me feel like they are the self-appointed arbiters of what should be shared and what shouldn’t…so I also did a little pruning this month. It felt great.

Observation #3. The social web offers great content for any interest or topic.  Whatever business you are in, or hobby or lifestyle you pursue, you will find a like-minded group and wonderful, relevant information on everything from Twitter, Facebook, LinkedIn, and YouTube. So explore, be curious, and don’t be afraid to tinker. Isn’t that the best way to learn: to be curious, make discoveries and figure out what works for you?

Best idle amusement of all during my little blogging hiatus? It happened when I was searching for a YouTube video.  It’s a line that we all take for granted but it’s always been there right next to the YouTube logo: Broadcast Yourself.

The rest is history. And let me be the first to say it, there’s nothing wrong with that. Just keep it interesting.

How about you? Could you use the last days of summer to evaluate who you follow or friend, and why? If your timelines or news feeds are filled with people who bore you, or you either aren’t learning from in meaningful ways, or they haven’t really engaged with you, might it be time to prune and refine your information superhighway? Go ahead, take the wheel…and drive.

2010: The Year To Embrace Social Media for Your Brand

January 3rd, 2010

Reading David Carr’s New York Times article today, Why Twitter Will Endure, I was struck by a simple thought: say what you want about social media, Twitter is one intelligent source for using the web efficiently. David does a great job at drilling down on how even a tuned in, plugged in, at times overloaded and busy journalist went from skeptic to advocate in the past year. And I agree with his piece, wholeheartedly. That’s right, in this age of connectedness, and access to more information than we know what to do with, much less how to process the multiple sources available to us, Twitter is the best way to cut down on surfing the ‘net or spending hours researching the essence of any topic because when everyone uses Twitter –and that is pretty much the case as usership approaches the 100 million mark — anything you want to know is instantly at your fingertips. That is incredibly valuable, regardless of what you are looking for or what you may be interested in. At any given moment. In real-time. It’s where breaking news breaks first, so as a media professional myself with a variety of clients from different business sectors, Twitter is my go-to source for keeping ahead of the curve, and in the know.

In David’s case, he shares:

“I have found transcendent tacos at a car wash in San Antonio, rediscovered a brand of reporter’s notepad I adore, uncovered sources for stories, all just by typing a query into Twitter.”

It’s this collective voice and eternal pipeline of information that will result in Twitter’s evermore usefulness, and therefore, longevity.

THE TIME IS NOW

Make this the year that you embrace social media basics, not just Twitter, but everything from blogging to Facebook, for your brand. Spend time figuring out your social media strategy and what tools make the most sense for your brand. If you are already building your digital footprint, congratulations! Take some time to evaluate what is working and what isn’t. Look at ways to take your community to the next level. How can you drive engagement, and really learn from your fans? Your customers? Your followers? What will you do with all the information you are discovering on the social web to make your brand’s customer experience better? What is your cost/benefit ratio? Have you peeked in on your competitors and looked at how they are leveraging social media tools for their brand? What can you learn from them?

If you are a marketer who has been reluctant to embrace social media, I hate to sound like a therapist here, but what is holding you back? Don’t you want to be wherever your customers are? The livelihood of your business depends on your ability to adapt, leverage and thrive in the new rules of customer engagement. Take baby steps, but step forward you must. Simply get yourself set up, and do nothing more than listen. Listen in on all the conversations that are happening. Find out where your customers are. Where the thought leaders of your industry are. Where interesting people are talking about the things that you care about. Trust me, you will quickly find out the beauty of social media. At some point, you will decide when you want to engage, and then the real power of the digital age will kick in for you. You will be part of a community building process around your brand, and you will be taking an important step to securing your future.

When people complain about social media like Twitter, for example, and say things like “I don’t really care what someone is eating for lunch,” they really aren’t taking the time to adapt to the modern age, and that unfortunately is like holding on to your rotary phone or refusing to buy a cell phone.

Sure, having all this access to all this stuff comes with the realization that we also now live in a world of major distraction and this can often lead to procrastination. It also means that the lines have blurred between personal life and professional life. But, the age of social media means that we are all one connected global community, and the world is more transparent than ever. People are sharing important information, as well as the experiences they are having. As marketers, we need to know which ones impact or influence our business. On the positive side, the cost to figuring out who your brand advocates are also just got a whole lot more manageable, as well as your ability to adapt or react to the experiences they are having. Like this one, from David’s article:

“Beyond the throbbing networked intelligence, there is the possibility of practical magic. Twitter can tell you what kind of netbook you should buy for your wife for Christmas — thanks Twitter! — or call you out when you complain about the long lines it took to buy it, as a tweeter on behalf of the electronics store B & H did when I shared the experience on my Blackberry while in line.”

The cost to ignoring this important cultural development? You do the math.

Bottom line: figure out how to tap into the power of social media to build your brand and your sphere of influence.

A nice bit of recognition from @nataliemacneil and Forbes.com

November 24th, 2009

Screen shot 2009-11-24 at 3.25.49 PM.jpgA big shout-out and Thank You! to Natalie Macneil for including our founder, Tami McCarthy, as one of 30 women entrepreneurs to follow on Twitter in her Forbes.com column today.

Natalie has put together a terrific list of Twitter resources from the thousands of talented women using the service to share perspectives and information and to have a generally fun time.

Here’s what Natalie said about Tami:

@TamiMcCarthy: Tami is CEO of TMG Brand Communications and tweets interesting articles and comments on advertising and branding. 665 followers.

Make sure you follow Natalie’s Twitter feed at www.twitter.com/nataliemacneil.