Archive for the ‘The Latest Buzz’ category

Women Who Wow Me: A Series on Being Passionate, Real and Smart.

August 11th, 2010

If you follow my blog, you may have noticed that one of my big themes is choice.  The choice is yours to lead whatever life you want, to be the person you want to be, and go for whatever YOU define as success (not someone else’s definition).  Next to the “How do you do it all?” question, people often want to know who inspires me.

So, I wanted to share a few of my choices for inspiring women that I find smart, interesting and just plain fun to follow. That doesn’t mean they haven’t hit roadblocks or made compromises, either.  But as far as I can tell, that hasn’t stopped them from living life on their terms, and I get a charge out of that.

Wow Woman #1: Kristi Colvin.

Let’s start with her @KrisColvin Twitter bio: Chief Mischief Maker, Fresh ID. Creator of Intefy (Twitterface.) Opinionated user/brand experience designer & customer advocate. See, she already speaks my lingo.  You can learn more by checking out her blog, or going to her VisualCV which goes in depth about her extensive expertise in brand, user and customer experience.  In a sentence: Kris is one cool, capable chick with what seems like endless energy and drive. But what’s really terrific is that she is deeply engaged, she’s funny, and cares. That shines through in all the ways she interacts, and that’s what caught my attention. So, I chatted with Kris to find out what makes her tick, what she gets excited about, and probed for her secrets to packing so much into a day.

Me:  What are you currently working on that has you excited about what you do?

Kris: A couple of things, actually. We do a lot of design and development projects, and those phases of creativity and execution are always fun… but we have two unique things going on right now that are very exciting. The first is our own product, Intefy, which is a live event platform that began life as a Twitter client and has morphed into an aggregator of real-time media that we are using to let people virtually attend real events. We are making some product improvements and as a user experience girl at heart, I’m always excited about product design, but what really fascinates me are these live events that you can attend virtually. It is so fun and educational, to be able to attend conferences and see people who are my online friends, though I may be in my jammies at home or working in my office. I really enjoy attending as much as helping to manage the events for the people tuning in.

The second thing that’s a bit different for us, is a new client, WineChannelTV.com. They have hired us to do social media marketing and help with their star Jess Altieri’s branding, and it is so much fun working with Jess and the team. We’ve done a fair amount of social media work, but Jess has opportunities with television, retail sponsorship, vineyards and with a younger demographic.  That is going to stretch us beyond what we know today. I love anything that forces me to learn new information and challenges me to go to that next level, and she is the kind of client that does that.

Me:  How has your industry changed in the past 5 years and what do you see as the big opportunities?

Kris: My industry feels totally different! As a print designer since 1993 and self-taught web designer since 1995, I am used to a lot of technology changes and improvements.  The phenomenon of “social media” has completely changed my business. Word of mouth referrals still come, but often from people I’ve never met in person, which wasn’t the case five years ago. The sheer amount of intelligence and access to smart people I consume on a daily basis can’t be measured – if I have a problem, I go to Twitter, and 99% of the time it’s solved that day or within the hour. On top of every waking hour taking into account Twitter, Facebook, etc., our clients and prospects have such a need for social communications “stuff” that virtually every proposal and 9 out of 10 jobs we do now involves social tools, a social strategy, site socialization or a social marketing campaign. Our web strategies encompass much more than they used to.

Me: What’s a typical day like for you?

Kris: That depends. Much of the week I’m in the city, but I live in the country an hour and a half away from my downtown Kansas City office on the weekend. Mondays and Fridays I drive back and forth. So now that we’ve narrowed a typical day down to Tuesday, Wednesday or Thursday… I get up between 6-7:00 am, try to get myself to run on the trail a mile or two, head home to bathe, change and put on office clothes, then hit Starbucks on the way to downtown. I catch up with emails, check the calendar and attempt to get some design or writing done but it’s very hard when in the office – especially if everyone is in, as there are numerous things to discuss, plot and plan. So the daytime is mostly about phone calls, taking meetings and communicating or researching online.  We eat lunch at our desks – I have to stop by the store at some point during the week and get groceries for everyone. I go to outdoor boot camp at 5:00 pm Monday-Thursday and it takes an hour to get there in traffic. I do boot camp until 7:00 pm, tweet about it, then grab a healthy dinner at a restaurant or grocery deli and go back to my city house or sometimes the office to work for a few hours.  I end up doing any serious writing, design or software product work on the weekends in the country, when alone and not needed by clients or staff. If I need focused time away from all the activity, I usually don’t go to the city/office or work from home a day or two, to get caught up. I love long holiday weekends because I get a lot of design work done. I also have to fit in all my high-maintenance personal chores in somewhere each week… often on Fridays on the way home. We always eat out Friday nights, but I try to cook healthy meals during the weekend and work out a few times. Sometimes it’s kind of exhausting. People get kind of frustrated I don’t do more socially in Kansas City, but it’s hard to add that in at this time.

Question:  How do you tweet so much yet accomplish so much in a single day?

Kris: I have trained clients, prospects, staff and contractors to reach me on Twitter. I actually make everyone who works for us tweet, during work. It’s what we do – it’s important to me. Actually, because of what I just described, short bursts of communication are easy for me during the day, when I am mostly juggling projects, people and things to do. I like to read (fast) and am constantly thinking about work – there is just so much more I would like to do than I can get done. A lot of friends have seen me on Facebook more lately and were excited because they think I might start liking it more. What they don’t realize is that I am usually there because a portion of my work involves Twitter and Facebook, as applications, so it’s hard not to be on them. I do need a bit more time to design and to write, but have to be alone to do that well – I need more time to think than I sometimes have in a day, whereas sending a quick message or retweeting something interesting requires less focus.  We’re in a very fortunate position of having plenty to do, but need some more help to get things done faster and more efficiently.

Me: There seems to be no end to your creative energy and fresh ideas, so it’s fun to follow you. Who do you admire? Who inspires you?

Kris: Well, I appreciate that. I do have a lot of ideas of things I want to do or that I want my company to do – more than we can execute on. I am not sure where that comes from, but I’ve been in the creative industry a long time now, so it may partially be a habit. I get inspired from various sources, that change all the time. The other day I went on an online shopping spree and found several sites that are cheaper than Anthropologie, my favorite store, but have similar things. I got in the zone and spent several hours doing this, and was making a mental list of how I think we need to improve e-commerce sites, and writing blog posts in my head! Another day, I might get embroiled in some fascinating social media or neuromarketing-oriented conversation that sparks my synapses, and then just as quickly go on a healthy cooking tangent and seek and respond to people talking about that. I am inspired by lots of people, living or dead (from books) in a moment in time. That’s why I follow so many people on Twitter.

Me:  It’s a great time to be a woman — the media reports, we’re role models in many ways — whether to our children or our colleagues.  What do you think the challenges are for today’s working woman?

Kris: Sitting here tired and working at 8:00 pm, with only a precious Labrador for a child, I cannot imagine how mothers of multiple children cope. I wanted children badly but it hasn’t worked out. I think for both parents and non-parents, time to think and do our best work is desperately needed. So childcare considerations, more money for what we do, more time to do our work and take care of ourselves and our families are pretty big concerns right now. I don’t see a lot of areas where women can’t go. If you have drive and ambition and are willing to get up and do some hard work and take some hard knocks, you can break down the door where you want to. It may not be the exact company you want, or in the exact town, but if you are passionate about what you’re doing, you’ll command attention and be able to find challenging, rewarding work to do. We should never be resigned or think we have to endure “our lot in life” as I know some people feel. We can always improve things, even if only in small increments over time. I am having to do that now with my health and fitness, after being too lax since I moved to Kansas, away from my familiar lifestyle, food sources and gyms. I just look at it like every day we can make smart choices or not-so-smart ones, and I choose what’s smart and right for me. But it takes deliberate focus, which can be hard to maintain when faced with battling priorities.

Me:  What’s your smartest piece of advice you ever got?

Kris: Actually, I saw something recently, written by a friend of mine to another friend who wants to lose weight. Olivier Blanchard said:

You can do it.
You can DO it.
YOU can do it.

I don’t think I will forget that – it can be applied to so many things I have insecurities about, or self-doubt, or when I am just feeling lame, as a person. I’ve taken that advice for myself – never be afraid to steal great advice meant for others!

Me:  Where do you see yourself in 5 years?

Kris: I have NO idea. Five years ago I could never have predicted I’d be living in Kansas, married to an ex-motorcyle racing oilman with a house in a town of only 3500 people (I like the city life!) What I hope is that our business will do well, I’ll be able to travel more eventually and go to Greece, England and France regularly so I can experience the people, places and things that call to me, and that I’ll make a spot of difference for the people and companies that I influence. That would be enough. :-)

With a daily dose of inspiration from Kris, I feel like I can do anything!

Know inspiring, awesome women like Kristi Colvin? Join the conversation! I’d love to hear from you. And watch this space for more Wow Women we can all learn from.

I’ve got the twitters.

August 3rd, 2010

The month of July…where did it go? On the one hand, it was an exciting mixed bag of activity for me.  On the other, I was juggling a packed schedule with lots of cool work stuff and the complication of a scheduled vacation that I had to stick to despite some very positive and big developments going on in my business.  Typically, “vacations” — which are always the working kind for me — don’t occur in the summer and tend to be moving targets on my calendar, but not this one.  It couldn’t be changed for a variety of reasons, but the biggest one being it was a trip that included extended family; my parents booked a place for us several months ago when July and the summer seemed like a year away. But the moment was here, and the kids were looking forward to spending a week at the beach with their grandparents. Couldn’t disappoint the kids or my parents!

As a result, I took a little break from blogging, and got some extra time on the margin to well, think and observe the social media noise from a different perspective.  This also gave me an opportunity to just be generally amused by what happens when you jump off the social media train for a few stops.  So here are a few observations (ramblings, perhaps?) from a PR girl who took a brief blogging hiatus, while taking stock of her digital footprint:

Observation #1. Social media is making everyone c r a z y.   First reaction: why are so many so-called “experts” and just random folk telling everyone else what to do and what not to do when it comes to social media?  Is it REALLY that hard or that scary to figure out? Second, the word “broadcast” is a term that has all these experts up in arms, as they try to call people out for “broadcasting” — a big social media no-no, apparently. Gives me the twitters.

The amusing part of this for me is you don’t find this type of dialogue from traditional media folks.  Anyone know of magazine people putting information out there like “This is a magazine. Here are 5 Ways to Get More Readers and Use It Effectively for Your Business.”  Or, how about “Top Tips for Using TV for Your Next Marketing Campaign” — see any of that kind of info being shared anywhere? Yet, Twitter is especially filled with all sorts of “Get Popular Fast” and “How To” messaging, and lots of dialogue from people taking themselves WAY too seriously with their forecasts and predictions that the only media that will matter or be around in the future is social media…digital media…the online experience will reign supreme. There’s even talk of the complete opposite: that the web is dying/dead.

IMO, I believe all that is false.  People of all ages and backgrounds will continue to share information and consume information in many ways via multiple channels.  Business models will have to change and adapt, but magazines, TV, web and radio aren’t going to die.  Content is going to continue to reign supreme, for sure, and distribution will continue to be segmented and targeted in a variety of ways.  Marketers need to understand this now, and stop listening to the “print (or insert any media channel here) is dying” naysayers for starters. If you are in marketing, do the homework, religiously and continuously, to learn and understand where your customers are and how to engage with them in all the channels they use whether for information consumption, or product consumption.

Last time I checked, social media was pretty easy to use.  Just sign up and use it. Part of the fun is to explore how it works, and what works for you.  If you trip up, just keep going.  No one has an attention anymore beyond 140 characters. So, don’t fret.

Observation #2. Tone.  Refreshingly, the general tone of people, especially on Twitter, is to be genuinely helpful and supportive.  And there are many people sharing remarkably interesting things. But the irony is if you come across someone that you feel is “broadcasting” or “selling” instead of sharing…guess what? Unfollow or unfriend them. You can even block annoying people from following you. You have the power.  Carry on. I for one don’t want my timeline clogged up with people who make me feel like they are the self-appointed arbiters of what should be shared and what shouldn’t…so I also did a little pruning this month. It felt great.

Observation #3. The social web offers great content for any interest or topic.  Whatever business you are in, or hobby or lifestyle you pursue, you will find a like-minded group and wonderful, relevant information on everything from Twitter, Facebook, LinkedIn, and YouTube. So explore, be curious, and don’t be afraid to tinker. Isn’t that the best way to learn: to be curious, make discoveries and figure out what works for you?

Best idle amusement of all during my little blogging hiatus? It happened when I was searching for a YouTube video.  It’s a line that we all take for granted but it’s always been there right next to the YouTube logo: Broadcast Yourself.

The rest is history. And let me be the first to say it, there’s nothing wrong with that. Just keep it interesting.

How about you? Could you use the last days of summer to evaluate who you follow or friend, and why? If your timelines or news feeds are filled with people who bore you, or you either aren’t learning from in meaningful ways, or they haven’t really engaged with you, might it be time to prune and refine your information superhighway? Go ahead, take the wheel…and drive.

Why You Aren’t Successful

July 7th, 2010

In life and in business, my core philosophy focuses on keeping things simple. I’m also relentless about being accountable, doing what I say I will, and working hard everyday to accomplish goals – whether that means raising my kids to be decent people, building my business and helping our clients succeed, or living a balanced, fulfilling life. Pick any one of those categories and I have no shortage of responsibility — to others and to myself. But here’s the key to why I love my life, do what I do, and wouldn’t trade positions with anyone: I drive the outcomes, and I take ownership of what I need to do to be successful.  It’s a personal statement and commitment.  If I didn’t feed my passions, or fulfill myself creatively, than I wouldn’t be so much fun to be around.  Being true to myself means that I don’t get caught up in someone else’s insecurities, bad choices, or nonsense.  It means I’m constantly working with my own criteria (family/work/life) and staying true to my path. So whether you run a brand, or run your household, how do you define and measure your successes? And more importantly, do you really know what success drivers are? This is where people trip up.

It’s amazing how many people I meet who can’t get out of their own way, and look to others to make sense of their own life for them.  Know people like this? That is why I wanted to share this short TED talk with you.  It’s so simple and powerful…and true.

Maybe you already possess some of these key attributes to what it takes to be successful, and just need a little push. But if you are the person who thinks there is some magic bullet to success or, worse, you are looking to others to tell you what you should be doing and how to do it, than you may want to re-think your approach.  The same is true of having money and the so-called lifestyle that comes along with success.  On this topic, my client Ramit Sethi is very straightforward and more eloquent than me.  He makes a lot of sense in this post about how to earn more money. It’s detailed, common-sense information like this that makes Ramit not only a well-regarded and successful personal finance blogger, but also a New York Times best-selling author.  And he helps thousands of people each and every day understand that you can read all the material you want on managing your money better, but if you don’t change your behavior, you will be stuck in the same spot.  I love this:

Who wants to wait 40 years to live life? Not me. When you see people taking trips, or maxing out their Roth IRA, or spending consciously however they want…I don’t think to myself, “Waa…I can’t afford that.” I ask myself, “How could I afford that?” That simple shift in the form of the question has a profound effect on your ability to take action.

Chances are, if someone is successful, they are working hard, day in and day out, being persistent, challenging themselves, going out of their comfort zone, being curious, taking action, problem solving and networking their way through life each day.  These are the traits that lead to marketing success, or personal success in your own life. I didn’t see whining mentioned in the video…did you?

As an owner of a prominent PR agency with a high profile clientele, I meet people from every industry,  from CEOs to production assistants and every position in between. It’s one of the things I love the most about what I do! I’m always struck by those who communicate simply, effectively and powerfully.  Typically, these are the people, regardless of how much they earn or where they are in the food chain, that understand the real secrets to success.  It’s not sexy, but it sure is admirable.

I hope the TED talk inspired you to take ownership of your own success, be grateful for anyone in your life that has helped you on that path, and understand that even the most successful people in the world tend to follow patterns or systems of behavior that drive the outcome they want. Successful people who do that, PLUS have a high regard for others around them, are the ones that I feel lucky to know and work with. We’ve become a nation of whiners.  This is where the power of simplicity comes in: stop whining, it’s annoying, and you just stay in one spot.  No one likes a whiner.  No one feels inclined to help a whiner.  I personally just remove myself from being anywhere near a whiner.  Instead, try to focus on three, no more than five, things you can do in the next week to take action and create your own success.  Chances are, if you make this shift, you will be in a better position to actually accomplish something…and that will feel good, because you are on your way to being a success.  And you might even have fun while you’re at it.

So, ask yourself: are you a workaholic, or a work-a-frolic?

Like this post? Pass it on!

Finally! PR Pros Own The Social Media Function

June 17th, 2010

When you are in the business of brand building, as I am, social media is a no-brainer.  But, it’s taken some convincing to the rest of the world as to why. Until now.

I have always known based on my own experience as a PR professional that social media, and the related tasks of developing strategic content, messaging, building audience and connections for companies who engage the platform and utilize the tools available, is an organic extension from what we already do. It’s been slower or harder for some industries to not only embrace social media, but then try to figure out who should “own” social media within an organization.  Not surprisingly to people like me, the latest research shows that social media will peak in 2012, but if you have been a slow poke, you might want to consider stepping up your game.

If you follow my blog, one of my first posts this year was intentionally designed to help motivate you to embrace social media. If you took my advice, bravo! This post will help see you made a great decision and took important steps to help anchor the success of your brand.

But, if you’re still dragging your feet, you have some catching up to do. Chances are, you might be like many marketers trying to gain a better understanding of who the best person is to handle your social media function, and that alone could be a big factor in holding you, or your business, back. One of the goals of my blog is to help marketers reach their business objectives by providing useful insights and information that drives their brand forward.  In particular, I’m interested in helping to de-mystify what is going on in the communications space so that brands can develop a strong voice, make greater impact, and deeper connections with their audience.  All evidence seems to point to PR being the best discipline to handle the social media for brands. I love being deeply entrenched in this process.

Having so-called “social media experts” can be limiting, as they really may not understand your business at all.  That’s risky.  As a PR professional, I make it my business to know every aspect of each client’s business and the industry within they each operate. By doing a deep dive at the beginning of our relationship, I have a fundamental understanding from which to build a solid marketing communications platform.  This can be as simple as a traditional PR campaign or as broad as a total brand makeover complete with new identity, website, advertising/PR, social media program, and sales collateral. Clients benefit greatly by our getting to the core brand drivers of their business because we are then fully-equipped to help take them wherever they want to go.  As a result, social media is a natural progression of everything we do. And happily, we are very adept at developing social media programs that are not only complementary to a client’s overall marketing efforts, but help turbo-charge them in many ways.

Need some more convincing on why PR is well-equipped to run the social media function, this post from Nancy Bistritz highlights this data:

What the Strategic Communication & Public Relations Center out of the University of Southern California found was:

  • Approximately 25 percent of companies put between 81-100 percent of budgetary control over social media in PR’s hands, compared to marketing, with only 12.6 percent getting the same level of control; and
  • Twenty-four percent of participants reported that PR/communications departments have 81-100 percent of strategic control of social media.

These findings were particularly interesting to me — especially when I look at all of the departments that have their hand in social media. So, what gives? According to the study, there are four factors contributing to PR now running the social media show:

1. PR tactics tend to be informational, rather than sales focused;

2. PR tactics tend to emphasize a dialogue versus a monologue;

3. PR tactics tend to embrace longer forms of communication; and

4. PR tactics are typically associated with lower costs.

It’s nice to see PR getting the recognition it deserves.  One of the upsides of the downturn in the economy was that as companies cut and contained costs, many in the C-Suite realized that PR delivered high value at a cost efficient price to help sustain the viability of the brand’s bottom line.  In some cases, the PR function remained as a company’s lifeline to the customer-facing world.  Regardless, it’s also exciting to see that the path to communications success feels more accessible for many brands.

What about you? Where do you stand on the social media learning curve? What’s working and what’s holding you back? Is it reassuring to know that a PR pro can easily and effectively help you define and execute a social media strategy for your business? I’d love to hear from you, or if you found this post useful, please share it!

How I Increased Traffic to My Website and Blog by 198% in 6 months

June 7th, 2010

Data is a very validating thing.  My husband, Dan McCarthy, who writes an established and well-regarded blog titled, ViralHousingFix.com, and is Chairman & CEO of Network Communications, Inc. the world’s leading provider of content and information on the housing market, recently walked me through how my website and blog were performing based on the content I was generating, and the social media marketing strategy I was implementing for my agency.  He was generous to also write a case study on what we learned, and convincing enough to get me to let him publish it.

You too, can take these steps to build your digital footprint and only then will you see and experience the tangible results — increased traffic, new business leads, engaging dialogue with those in your own community of interest — the social web has to offer.  Everything can be tracked and analyzed, so you will always know what’s working and what isn’t.

So, here’s the post.

If this post and case study are helpful to you, please feel free to share.

And here are the two key take-aways that got my attention:

Results:

Tami McCarthy’s BuzzCloud was launched in November 2009. Results for the subdomain buzzcloud.tmgpr.com were tracked separately from the results for the www.tmg-media.com domain so that the impact of the new content strategy could be accurately measured.

That impact was immediate.

In the six months following the launch of the blog, TMG increased web traffic to its TMGpr.com agency site and to its new blog, Buzzcloud, by 198%.

Hidden within this gain are a couple of data points that demonstrate the impact of a well-executed content marketing and social networking program.

  • Visits to TMGpr.com, the agency site, increased 32% in the six-month period following the blog launch;
  • Search engines drove 61% more traffic to the agency site in the six-month period;
  • The number of keywords that drove traffic to TMG’s agency site gained from 425 to 1,178 in the six-month period.
  • #1 Way To Jumpstart Your Social Media Dialogue

    May 26th, 2010

    So much talk about how to leverage social media tools and having a content strategy can be daunting for anyone just starting out on the powerful digital platform we’ve all come to love (or loathe) – the social web – that I thought it would be helpful to those of you who are ready to engage, but do not yet know where to begin, to have a way to just jump in.  Taking that first step – which could be writing your first 140 character tweet, blog post, posting an update on your company’s Facebook page, or perhaps you want to shoot that first Flip video for your YouTube channel – whatever it is, that first message about who you are and what you stand for, for many, can cause palms to sweat and heads to pound.  Take a deep breath.  Here’s a simple way to get started and get talking, without much risk. Ready? Say “Thank you.”

    Who doesn’t like to feel appreciated?

    Whether you want to reach to your current customers or clients, or connect with old, new or prospective ones…spreading a little heartfelt gratitude is a great way to leverage social media and get the conversation around your brand flowing. Using social media as a universal Thank You card is a win-win.  As you’ve probably read elsewhere, there are some methods that work for building your following base, and you need to find out which of your target audience already uses Twitter, Facebook or YouTube.  Start following them and when they follow or friend back, that’s a perfect time to say “Thanks.”  Take it one step further, and as you build your following (remember it’s not about numbers, it’s about an engaged audience of people that are relevant to your business), start an appreciation campaign that spreads messages of gratitude.  Steer clear of sounding like a Hallmark card.  Keep it simple. If you use social media to be a talking billboard all the time, that’s a fast way to crash on the interwebs.  You’re going to have to be more interesting, more authentic and more open…but that will come later.  First, focus on saying thank you and being helpful.

    In my business, whenever a reporter writes about one of my clients, or interviews them on TV or the radio because of a pitch I did, I follow up with a “Thank You.”  This is something that I’ve religiously practiced for over 15 years. These days my notes can be hand-written or sent via direct message on Twitter, or a simple email.  It’s amazing to me that even to this day, journalists are not just appreciative of receiving it, but surprised by this.  And the best part? They remember it, and they remember me.  I love getting a Thank You note whenever I interview a job candidate, or have a meeting with a new colleague for the first time.  I’m so impressed by those who follow up and send one.  Those that don’t often just become part of the crowd to me, they don’t really stand out.  So, they leave the burden on me to keep them on my radar.  I’m busy, so that’s pretty risky.

    You’d love to stay on the radar of those important to your business, right? Of course you do!

    Forget about the social media revolution (not really), but we all know the mega-numbers by now: pretty much everyone in every demographic uses social media for information in some facet of their life, and that is only going to continue for years to come. Let’s start a new social media etiquette revolution together.  Of course, we’ll all keep sharing important links to articles and research and all sorts of data that makes the social web the useful place that it is.  But taking a moment to say “Thank You” to those who have helped you grow your business will go a long way in creating a two-way dialogue that builds a relationship of trust and respect.  And if you are just getting started, and feeling a little behind the eight ball, this is a great way to get started.  Conversations around gratitude lead to sparking new ideas for working together in other ways, or just staying top of mind, which as any marketer knows, ultimately helps shape behavior (be heard, be remembered!).

    Think about it: when is the last time you reached out and said “thanks” to those that are important to your brand? What are you waiting for? When you communicate appreciation or the reinforce idea that you are there to help, people will connect with you. If you need help with some thought starters, shoot me an email, or comment here. Thank you!

    Women, Women Everywhere.

    April 28th, 2010

    This is one of the posts that will most likely just ramble in lots of different directions.  That’s because my schedule has been jam-packed and we have a lot to catch up on, dear readers, but in a good and “I’m so happy, I feel like dancing” kind of way. I am running full speed, working on exciting projects, deeply engaged in my business and my life, and meeting incredible and talented people who are looking to take their business to the next level.  It’s so energizing, and wildly refreshing, to be around people who know who they are, what they are passionate about, and where they want to go.  Four months in to 2010, and I am a happy camper indeed. I’m thrilled, too, to be smack in the middle of the women’s leadership movement.  Much of my month of April in fact has revolved around this theme.  My husband even wrote a wonderful post on interesting stats that are truly marking the start of a new generation of women in leadership, and I continue to be intrigued by the developments around these issues.  As Marie Wilson, Founder/President of the White House Project says “Add women, change everything.”  And she’s right.  I’m inspired by remarkable women — and men — doing great work in a variety of areas every day, and feel fortunate to have a thriving business that helps other businesses of all shapes and sizes develop to their full potential.

    In fact, I’d like to take the opportunity to welcome some terrific new clients to the TMG family:  Alpine Capital Bank, New York Times best-selling author and blogger Ramit Sethi, interior designer Mar Silver and leading developer/entrepreneur Deborah Colitti to name just a few of the emerging brands that we are excited to be working with. These are definitely companies or people that should be on your “Ones to Watch” radar.

    As I look around, I am motivated by the signs of economic recovery, and the idea that the worst is behind us.  As I look to the future, I am energized by all those I’ve recently come in contact with who are innovating, leading, designing, and just plain working their tails off doing all the things they are passionate about.

    Now is a great time to take stock, review your own game plan, and take actionable steps to achieve your personal best.  When that happens, it’s a fun and rewarding journey for all involved. Cherish the journey!

    5 PR Mistakes To Avoid

    March 23rd, 2010

    Screen shot 2010-03-23 at 10.46.22 AMAm I caught in a bad PR dream? I’ve written a few posts like this one on the strategic do’s and don’ts of good communications, and this one on Tiger, or this one on how he should handle his PR situation. Heck, he’s given us PR people a lot to talk about. But just when I thought he was in capable hands of a top communicator and headed for his golf comeback, this headline and article from the Orlando Sentinel caught my eye today:

    Tiger Woods, Ari Fleischer part ways

    Ari Fleischer, former White House press secretary for President George W. Bush, is no longer advising golfer Tiger Woods.

    So, what was that like a week that they worked together? Whatever it was, it was a short stint, and an epic PR failure on Tiger’s part.  Doesn’t this speak this volumes about Tiger’s ego?  Even though it’s being reported that Ari thought having his high profile name in the mix was distracting the media — this confirms, in my opinion, the impossible nature of this man.

    This latest development prompted me to write down the top 5 PR mistakes that you or your company (like Nestle just did, by the way) should avoid making. And, they apply to handling traditional media or social media. If the big guys can lose sight of how important authentic and transparent communication can be, we can all, and should, learn from their mistakes.

    PR Mistake #5:

    Being arrogant and thinking you can play the media game on your own turf, by your own rules. (Remember, if Tiger Woods can get burned, so can you, so be smart. And in the case of Nestle, it’s being called the biggest social media disaster yet.)

    PR Mistake #4:

    Underestimating that if you mess up, the media won’t find out, so deny, deny, deny. (The worst tactic ever is going the “no comment” route.)

    PR Mistake #3:

    Not using the media as your ally, and instead, treating them as an outsider. You need to understand from the start that the media has all the power, they can say or write whatever they want. (The good news is with a little training, you don’t have to be powerless. After all, you do have the power to shape the story based on your input.)

    PR Mistake #2:

    Not being prepared. Whether you are being proactive (you’ve got something you want to say to the media and your target audience), or reactive (the media is reaching out to you for comment or to set up an interview), take it seriously and prepare.  By preparing, you need to know what your story and your messages are and how to effectively communicate them.  (Consistency, authenticity, honesty, humility, confidence — these are all important aspects to telling your story effectively to the media.)

    PR Mistake #1:

    Making mistakes 5 through 2, and still not learning your lesson.  The media can be an important component to everything from a brand launch to a golfer’s comeback, but you have to know how to own your story. This requires a few basic skills and some practice.

    It’s important to understand the fundamental etiquette involved in handling interviews, along with the PR process, and respect it. And perhaps more importantly, tapping into the right PR counsel can make a huge difference in how your specific story plays out. If you don’t, or you can’t, than the outcome won’t be very good.  Not even for Tiger Woods who tapped one of the best and brightest communications pros in the business, but still managed to mess that up. There’s a story behind that story, and you can bet the newshounds are sniffing it out right at this very moment.

    Brandless in Paradise

    March 16th, 2010

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    I’ve spent this past week on a family vacation in a gorgeous, unspoiled part of the Bahamas, known as the OutIslands.

    Prior to leaving, I had an anxiety attack because there is literally nothing to do in this amazingly beautiful place.

    Why anxious? Because this is a direct contrast to the hum-buzz-zip of my daily life where I work in New York City, and live in Connecticut. At home and at work, the pace of my colorful world — like any blended family with 5 kids and 2 working parents  – is a perpetual whirlwind of shedule and routine, meetings, projects, deadlines, chores, and, if you can manage it, dinner and a movie with your spouse on the occasional Saturday night, an outing of couples whenever anyone’s schedules mesh, and the all-important time with the girlfriend network to blow off steam and just have fun. (I have the best girlfriends, by the way.)

    Don’t get me wrong, I love my life. I love my work. I love it all. But it’s been a long winter, and I needed a vacation badly. So, when my husband came in the kitchen just a few days before we were leaving and said, “We’re going to need our own beach towels on this trip,” I thought a big “uh-oh, what have I done?”  Had I been too busy to notice I just booked the trip from hell?

    As I was checking the “must plan Spring Break family vacation” box off — for the second time, since the original Florida trip felt like a bad idea with the ongoing cold front and wicked rain storms pelting the East Coast — I cleverly booked us a trip in the Bahamas at the Bahama Beach Club in Treasure Cay, part of the Abaco islands. I mean heck, Andy Garcia gave the place a video testimonial on the website, you could look at the pictures of the actual villa you were going to stay in (I chose a spacious one with 3 bedrooms on the ground floor so the kids could run freely to beach, pool, and grill), it also got great reviews on Trip Advisor including being voted the #1 beach in the Caribbean…all indicators to me, being the beach lover that I am, that said “Book it now!” The problem (if there was one) with booking a Spring Break vacation out of the country about a week before you actually leave had more to do with getting passports for all the kids, but I was all over that.  I made the appointment and headed (photos and applications in hand) with them to Norwalk, CT and had the passports in hand 2 days later.

    But beach towels?? It’s called the Bahama Beach Club for goodness sake. Why would I even think we needed to pack our own beach towels? What had I done? Oh well. Flights were booked. Kids were excited about gettig their passports stamped. Bags shipped off. We were going.

    The anxiety that set in the night before we left was the realization that we were going to a place, with 3 young boys aged 4, 9 and 11, where you had to be more self-sufficient. This was a place where people go to get away from it all.  Something that clearly conjures up all kinds of romantic and ideal notions, but let’s be real, I’m a type A entrepreneur working a blackberry and an iPhone whenever I’m not at my desk. I don’t get through a day without a Grande Chai Latte from Starbucks, a trip to the neighborhood Whole Foods means that I stock up on whatever gourmet and fresh food my family wants or needs, or when my 4-year-old starts to get a little antsy on a rainy day we do either one of these things: go to a movie, go to Dunkin’ Donuts for his favorite treat, or challenge him to a family-friendly game of Wii bowling to pass the time.  Then there are multiple trips to Target, the Apple store, or the Mall because someone always needs something. And because work/school week is so packed, we always have the comfort of being able to dial up  our favorite Chinese or Italian place as a plan B  for dinner.  None of these things are even remotely possible on this trip….remember, it’s unspoiled. It’s laid back. Big water sports push in the marketing (we’re not a boating, fishing, diving, snorkeling family.)

    Not Whole Foods, But The Golden Harvest Had What We NeededDSCF3272

    Much to my amazement, we discovered that getting away from it all is the best thing we could have done. There’s a magical quality about Abaco island. The town was equipped with a marina (remember those water activities), one bakery, one grocery store, a variety store with very little variety, a place to rent a golf cart for local transport, a car rental if you cared to drive out of town, a couple of restaurants — including one right on the beach just next to our resort where walked barefoot in the sand, had a great dinner, and walked home under a star-filled sky, listening to the waves and watching the kids skip and giggle along the surf.

    To me, it was like the old-fashioned family vacation that I always wanted as a little girl. A place where you put on your bathing suit in the morning and lose all track of time because you are simply enjoying the day, soaking in the natural landscape, and find yourself sitting down to dinner still in your bathing suit, salty and sticky from a day well-spent at the beach.

    During the course of the week, our kids loved the sense of freedom they had — lawn tag, hide and seek, lizard spotting, trolling the beach for fragile sand dollars. Our days were filled with family soccer games on the beach, Crazy Eights card game tournaments on the screened porch, cooking meals together, laughing, talking, interacting with each other, playing golf and riding the golf cart everywhere. As parents, Dan and I loved the fact that they could entertain themselves without fighting, as we sat and talked or relaxed, and didn’t have to worry about what they were getting into.

    The locals were all friendly and sweet. The other families we encountered were laid back and down to earth. The entire experience was surprising as much as it was fulfilling and relaxing.  The kids never got bored for a second. Even when the weather took a windy and rainy turn, we still got lost in the day and enjoyed being together. We weren’t on any schedule.  Sure, we had all the necessary electronic gadgets with us: computers, cell phones, gaming devices…but interestingly enough, they didn’t really take on the kind of role they normally do when we’re home. We literally unplugged….and only checked in or Facebooked or Tweeted when the mood struck us, which was more to share the incredible views or beauty of the place we were experiencing. I felt like Christopher Columbus discovering a new little jewel in the Caribbean, and thanks to modern technology, I could share it all in real-time.

    A few days in, I realized that the part of my professional mind that was focused on Brands — noticing brands, tracking brands, building brands, engaging brands, promoting brands — was the only part of me that was left with nothing to do. For the entire week, the only major brand that I encountered around our resort was the weathered Stop & Shop logo at the Golden Harvest grocery.

    Replacing the constant buzz of brand messages with the lulling crash of the surf gave my mind the same kind of break that I was watching my kids experience. I went into myself, thought about things, ruminated and mused. It was a welcome break that was more creative, and energizing, than I could ever have imagined.

    We understand why they call it Treasure Cay.  Pirates may have raided the island way back in the day seeking treasure, but we will always remember, and yes, treasure, the quality family time we had, the experience of a low-key life without fast food, the fast pace, and fast everything that life back home often dictates. Where Tara cooked up fresh cinnamon buns at the local bakery, and the Golden Harvest market served as our daily pantry. Where we ate pizza at the marina while the live music played and I did the electric slide with a woman in her 60s from South Carolina. Where we brought fancy clothes but never unpacked them. Where everything was perfect for a week. The absence of being marketed to all the time, everywhere we go was a refreshing change of pace. And knowing that I can return to check out, relax and energize means that charging my creative juices is just a plane ride away. The kids want to come back in July, I’m checking my blackberry right now.

    PR How-To: A Top Media Trainer Reveals The Dos & Don’ts of Press Interviews

    March 5th, 2010

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    One of the best things about doing what I do is the awesomely talented people I get to collaborate with. Jim Cameron, the best media trainer in the business, is president of Cameron Communications Inc., and one of the folks that I feel fortunate to know and work with.

    As a brand storyteller, I work closely with my clients to help get them focused on what their story is and how to tell it to their stakeholders to ultimately help them achieve their business objectives. Jim is my go-to guy for getting my clients fully prepared for the media. It’s such a treat to watch him work, but it’s even more gratifying to see our clients transform into great spokespeople who can easily handle an interview with Diane Sawyer as they can with The New York Times. For a few examples of top interview segments we’ve lined up for clients check here.

    Since Jim’s input is always invaluable to the process and spot on for me, I asked him to share some of the key fundamentals with Buzzcloud:

    Jim, why do people generally fear the media?

    It’s the fear of not being in control.  But not all media interviews need be frightening.  In fact, knowing how to get your message across to the media can do a lot to actually promote your business.  The trick is to be prepared.  Questions aren’t ‘obligations’, they’re ‘opportunities’.

    You must go into every media encounter with your own messages… two or three points that you want to get across regardless of the questions you’re asked.  What that message is depends a lot on who is reading / viewing / hearing the interview and when.  You should tailor your messages for that audience in terminology they can easily understand.

    So, you are saying what works for a print interview won’t work for a TV interview?

    Not all media were created equal.  Print interviews, for example, are much harder to control than broadcast despite their lack of intimidating cameras and recorders.  Print reporters take advantage of this seemingly conversational approach and can keep you chatting for hours… if you let them.  You must set the guidelines for interviews:  who will speak for your company, on what issues, where and when.

    Radio interviews offer an opportunity to narrowly focus your message to a particular demographic or psychographic niche audience reached by the station you’re on.  On call-in shows you’ll have plenty of time to deliver your messages… even from the comfort of your own home, as stations now can have guests by phone as well as callers.

    Television is perhaps the most challenging of the media because of its brevity, complexity and reach.  Even a lengthy interview may be distilled down to a “sound bite” of but a few seconds.  But, with training, you’d be surprised at how much information can be conveyed in that limited time… and how well you can control what gets electronically quoted from your interview.  Being a visual medium you’ll want to keep viewers focused on your message rather than your flashy attire, ineffective body language or shifty-eyed glances off-camera.

    Remember this mega DON’T?

    Here are a few media DO’s and DON’Ts from Jim’s Media Training Workshops:

    • Know the points you want to get across in the interview.  Build a bridge of words from the reporter’s question to your messages… and deliver them several times during the interview.
    • Don’t be afraid to admit that you don’t know the answer to a question but instead offer to find the answer and get back to the reporter before their deadline.  Never respond to questions based on unfamiliar facts.
    • Don’t be rushed into answering.  Don’t feel obliged to fill “dead air” after a tricky question.  Just pause, think… and then answer.
    • Avoid professional jargon.  Keep your message simple, but not condescending.
    • Find out as much as you can about the reporter and his/her story before you agree to be interviewed.  Have they covered your business and its issues before?  Who else are they talking to for this story?  Do you really want to be in that mix?  You can always politely decline an interview.  Nobody can force you to talk if you don’t wish to.
    • On TV, always dress your part, projecting a cool, clean-cut professional image.
    • Don’t look into the camera.  Instead, look at whomever is talking.  Avoid the temptation to look at the monitor or acknowledge other distractions out of camera range.  And remember:  you are always potentially on camera, even if someone else is talking.  TV Director’s love “reaction shots” of your expression or body language when someone else is verbally skewering you.
    • Project your messages with enthusiasm.  That attitude is contagious.  And if you’re not excited about your message, the reporter and audience never will be.

    With a little practice, these interviewing skills will become second nature.

    Jim’s bottom line: having a proactive media strategy and the proper training to handle any media situation can help promote your business, and take it to the next level.

    JIM CAMERON is President of Cameron Communications Inc. in Darien CT.  He has trained hundreds of CEO’s, authors and celebrities for everything from “Sixty Minutes” to The Wall Street Journal.  An award winning journalist and former News Director at NBC, he was also the founder of JFORUM, CompuServe’s online service for journalists.  He can be reached at (203) 655-0138, on the web at www.mediatrainer.tv or by e-mail at JIM@MEDIATRAINER.TV